Refund Policy

At Magic Soft Recovery, our Refund Policy outlines the conditions under which returns for downloaded software products are accepted and processed. Eligible refund claims must be submitted within a defined timeframe, and the refund window remains open for a period of 30 days from the original date of purchase.

Use of DEMO Version is Recommended Prior to Making an Order

We strongly advise all users to thoroughly go through the terms and conditions associated with our Refund Policy to gain a clear understanding of the guidelines involved, ensuring a smooth and hassle-free refund experience. Our team consistently strives to deliver the finest products, services, and solutions to our valued customers. However, in situations where an order fails to be delivered within the designated timeframe — due to unforeseen circumstances or factors beyond the control of Magic Soft Recovery — the order may be cancelled and a full refund will be initiated accordingly.


In cases where a product has already been delivered but is subsequently cancelled owing to a technical defect, incorrect delivery, or any other valid reason, a refund request can be raised and will be processed following our established refund procedure.


To initiate a return, customers are required to submit a duly completed and signed Request Application within the specified time limit. Refunds will only be processed upon receipt of the completed application, and the entire procedure will be carried out in accordance with our predefined course of action. Please note that Magic Soft Recovery shall not be held responsible for any delays caused by misdirected correspondence, improper email handling, or any other communication-related issues beyond our control.

Refund Terms

Orders can be cancelled and refunds will only be made in the following case(s):

  • The product ordered is out of stock
  • If a customer requests to cancel the order under genuine/valid conditions
  • Magic Soft Recovery fails to deliver the order in a specified time frame
  • The email address for delivery of the product is found to be incorrect
  • Reason(s) that exist beyond the control of Magic Soft Recovery

When Refund Cannot Be Claimed

Refunds for software products cannot be claimed in the following conditions:

  • Download issues/failure or any sorts of communication delays
  • Accidental purchase of any software product by the client
  • Lost, incorrect, or misdirected emails
  • If the mail is marked as Junk or Spam
  • If the pre-requisites or specifications required to download and operate the software are not fulfilled by the client's computer
  • Inability to process the activation key due to weekends or national holidays
  • If the intended purpose for buying the software is fulfilled and the client does not wish to keep the software product anymore
  • Several errors can be rectified from a remote location if the client gives permission to do so; but if the client is not willing to offer remote access to the technical executive or denies uploading associated files on the FTP Server, the refund cannot be claimed
  • If the client tried to execute the software for getting output or results beyond what the software actually offers, the client is not eligible to claim a refund

Refund Process

Kindly contact Magic Soft Recovery via email or chat to send the request for a refund. Refunds can be claimed at the following email addresses:[email protected] or [email protected]
You need to provide the information mentioned below to enable us to process the refund request in an efficient manner:

  • Your Name
  • Your email address
  • Software name
  • Software license details
  • Product order number
  • Reason for refund

Note: Providing an accurate reason for software malfunctioning can help us improve future versions of the product

Processing Steps:

  • The team will authenticate the request by examining the reason, product, timeline, warranty terms, etc.
  • If the reason provided by the user is found to be valid, the request is then accepted for the refund
  • The refund is then made to the registered account by following a defined refund procedure and guidelines

Magic Soft Recovery strictly recommends that the DEMO Version of the software products must be utilized to test the functional procedures as well as the associated system specifications, and the order should be made thereafter. This will help understand the overall working criteria prior to purchase.

Note: The software solutions and services offered by Magic Soft Recovery are pre-tested to provide 100% customer satisfaction and delivered thereafter.